Cisco Systems - OL-10189-01

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Contents

CHAPTER 3 How to Use the Assistant Console to Handle Calls You can use your mouse and keyboard to place answer transfer end and otherwise handle calls from the Assistant Console _ Note Make sure the call you want to handle is selected highlighted on the console Call control buttons and menu items appear grayed out inactive if they are not relevant to the selected call To learn more refer to the following call handling topics How to Place a Call page 3 2 How to Answer a Call page 3 3 How to End a Call page 3 3 How to Put a Call on Hold page 3 4 How to Transfer a Call page 3 5 How to Set up a Conference Call page 3 6 How to Divert a Call to Another Number page 3 7 How to Send a Call to a Voice Messag ...